faq
General + Product
It all starts by sourcing the best ingredients and not cutting any corners. . Unlike our competitors, we have a proprietary method that allows us to pack all the ingredients inside the cone which acts as a chamber so everything is consumed. Sure it looks cool and easier to have the concentrates applied on the outside, but it comes at the expense of quality. It’s been proven that concentrates applied on the outside of a cone gets burned away and doesn’t get consumed. What a terrible Twaste!
We designed the spiral filters slightly larger to maximize air flow for a better smoke
We understand there is value in having the convenience of a consistent quality twax preroll. Just as some rather not grind up coffee beans and froth up milk and other ingredients to make themselves a latte. We view twax cones the same way, sometimes you just don’t want to deal with the mess and hassle and have something ready to spark that you can rely and depend on.
Of course, and we encourage our customers to experiment with the craft.
Moonwalker are extremely strong and are often used in multi-sessions. Like a fine wine, you want to store them in a cool and dark place to help them last longer.
Our tubes were designed to prevent light from entering and to deliver a tight seal that locks in the air to keep things fresh.
Pro-tip: Our tubes are reusable and perfect to store your other joints and bring them on the go.
100%. Our products are lab tested in a third party lab for safety, quality and potency
Shipping + Delivery
No matter where you are in Canada, shipping is 10$ flat for regular parcel shipping. Tracking is available and the delivery status can be checked online.
Estimated arrival date (business days):
Local: up to 2 days
Regional: up to 5 days
National: up to 9 days
Absolutely. It’s 20$ next-day and 2-day shipping with XpresspostTM. All items are tracked, delivery times are guaranteed and the delivery status can be checked online.
Estimated arrival date (business days):
Local: Next day
Regional: Next day
National: 2 days
Sweet! Orders ship from our Moonwalker office in Vancouver, BC within 24 hours when the order is processed.
You’ll receive an email notification with a tracking number once your package ships
Not at the moment but we are currently working on it. Subscribe to our newsletter to stay updated.
Return Policy
We take our craft very seriously here at Moonwalker and want you to be completely happy and satisfied with your purchase. If, for any reason, your cones are not everything you had hoped for please email us at info@moonwalkerpremium.com and a real human with a great big heart will straighten things out.
We happily accept the return of unused and undamaged products for a full refund in the form of the original payment.
Privacy Policy
All physical address and email information is kept private and never sold, marketing is only sent to customers who opt-in via the checkout system. Promotional emails are only sent to customers who opt-in via the newsletter form in the website footer or via the checkout. For any questions please contact info@moonwalkerpremium.com
